Help Center

Welcome to our Help Center! Here you'll find answers to frequently asked questions and support for your custom pet garden flag orders.

📦 Order Status & Tracking

After placing your order, you will receive a confirmation email. Once shipped, you'll receive a tracking number via email. Please allow up to 48 hours for the tracking link to update.

If you haven’t received your tracking number, contact us at yardgreetingsbysandystore@gmail.com.

🚚 Shipping Information

We offer free shipping within the USA and Europe. Delivery typically takes:

• 🇺🇸 USA: 7 business days

• 🇪🇺 Europe: 15 business days

For more details, visit our Shipping Info page.

🔄 Returns & Exchanges

We have a 30-day return policy. Items must be unused, in original condition, and with tags attached. Custom/personalized items are not eligible for return unless defective or incorrect.

Start a return by contacting us at yardgreetingsbysandystore@gmail.com.

🖼️ Custom Orders

All our garden flags are custom-made from your pet's photo. Please ensure high-quality images are uploaded during checkout. If we need additional information, we will contact you before processing.

🧾 Order Changes or Cancellations

If you need to change or cancel an order, please contact us within 12 hours of placing it. Once production begins, we cannot modify custom designs.

💳 Payment & Security

We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted and processed securely through Shopify Payments.

📬 Contact Us

Still have questions? We’re happy to help!

YARD GREETINGS BY SANDY LLC

Email: yardgreetingsbysandystore@gmail.com

Address: 20423 Quinella St, Orlando, FL 32833, USA

Phone: +1 561-780-8058