❓ Frequently Asked Questions (FAQ)

Have questions about our custom pet portrait garden flags? We're here to help!

🐾 1. What products do you offer?

We specialize in custom garden flags featuring your pet’s portrait. Each design is handcrafted to showcase your pet’s personality and charm.

🖼️ 2. How do I submit a photo of my pet?

You can upload your pet's photo directly on the product page before checkout. High-resolution images with good lighting are preferred.

📐 3. What are the flag dimensions?

Our standard garden flag size is 12" x 18". If custom sizes become available, they will be listed on the product page.

🎨 4. Can I preview my design before it's printed?

Yes! We send a digital proof to your email for approval before production begins.

⏱️ 5. How long does it take to create my custom flag?

It typically takes 1–3 business days to design and prepare your flag for shipping.

🚚 6. How long does shipping take?

USA orders typically arrive within 7 business days after shipping; Europe orders within 15 business days. Other regions vary by location.

📦 7. Is shipping free?

Yes! We offer free shipping within the USA and Europe.

🌍 8. Do you ship internationally?

Yes, we ship worldwide. Additional shipping fees may apply depending on your region.

💳 9. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, and more through Shopify’s secure checkout.

💌 10. Can I send a flag as a gift?

Absolutely! You can enter the recipient's shipping address at checkout and leave a gift note in the order comments.

🧼 11. Are the flags weather-resistant?

Yes! Our flags are made from durable, fade-resistant polyester fabric that holds up in outdoor weather conditions.

📬 12. Do you include a flag stand?

No, our flags do not include a stand. Flag holders can be purchased separately at most home or garden stores.

📷 13. Can I include more than one pet on a flag?

Yes! Many of our designs support multiple pets. Be sure to upload a clear photo of each one and specify names if needed.

📮 14. Will I get tracking information?

Yes. Once your order is shipped, you'll receive an email with a tracking number to monitor delivery progress.

🔁 15. What’s your return policy?

We accept returns within 30 days for non-customized items. Due to the personalized nature of our flags, custom items are non-refundable unless defective or incorrect.

🛠️ 16. What if I receive a damaged or incorrect item?

Please contact us at yardgreetingsbysandystore@gmail.com with photos and your order number. We’ll resolve it promptly.

📝 17. Can I make changes to my order after placing it?

Changes can be made within 12 hours of placing your order. Contact us immediately if you need to update your order.

👀 18. Do you offer bulk or wholesale discounts?

Yes, we offer discounts for bulk or event orders. Please reach out for a custom quote.

📱 19. How can I contact customer support?

Email us at yardgreetingsbysandystore@gmail.com or call us at +1 561-780-8058.

🏢 20. What is your company information?

YARD GREETINGS BY SANDY LLC
20423 Quinella St, Orlando, FL 32833, USA
Email: yardgreetingsbysandystore@gmail.com
Phone: +1 561-780-8058